Our Policies

Welcome to ExploreKundasang.com, your trusted platform for discovering and booking unforgettable travel experiences in Kundasang and nearby destinations. By using this website, you agree to the terms, conditions, and policies outlined below. Please read them carefully before making any bookings or continuing to use our services.

1. Use of Website

ExploreKundasang.com is intended for personal, non-commercial use related to travel planning, bookings, and information gathering. You agree not to:

• Engage in unlawful, harmful, or fraudulent activities, including hacking or spreading malware
• Copy, reproduce, or distribute any part of the website without prior written consent
• Interfere with the security, performance, or functionality of the site

We reserve the right to suspend or terminate access if these terms are violated.

2. Booking Policy & Payment Terms

To confirm your booking:

• A 30% deposit is required to secure your reservation
• Full payment is required if the booking is made within 30 days of the tour departure
• Remaining balance must be paid at least 30 days before the departure date
• Failure to make payment may result in cancellation and forfeiture of the deposit

Payment Methods

We currently accept payments via Stripe or through the available payment options provided on ExploreKundasang.com. A surcharge may apply depending on the selected payment method.

Pricing

All prices are quoted in Malaysian Ringgit (MYR) and may be adjusted without prior notice due to currency exchange, taxes, fuel surcharges, or other external factors.

3. Cancellation & Refund Policy

If you wish to cancel a booking, please inform us as soon as possible via email at admin@explorekundasang.com. The following cancellation fees apply:

Normal Season

(January, February, May, June, September, October, November, December)

• More than 30 days before arrival: 10% cancellation fee
• 15–30 days before arrival: 50% cancellation fee
• 7–14 days before arrival: 75% cancellation fee
• Less than 7 days or no-show: 100% cancellation fee

Peak Season

(March, April, July, August)

• More than 45 days before arrival: 10% cancellation fee
• 30–44 days before arrival: 50% cancellation fee
• 15–29 days before arrival: 75% cancellation fee
• Less than 15 days or no-show: 100% cancellation fee

Note: No refunds will be given for missed or unused services once the tour has commenced, or for changes made after the trip has started.

In Case of Unforeseen Events

We reserve the right to cancel or modify tours due to weather, natural disasters, political unrest, or other circumstances beyond our control. In such cases, we will offer either:

• An alternative tour of similar value, or
• A full refund minus any applicable administrative fees

4. Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance before travelling. This should cover:

• Personal injury
• Medical expenses
• Trip cancellation
• Lost or stolen belongings
• Curtailment and unforeseen delays

We are not responsible for any injury, illness, death, loss, or costs incurred during the tour or through third-party service providers.

Travelers are responsible for having valid passports, visas, health certificates, or other travel documentation. We are not liable for any issues arising from non-compliance with immigration or health regulations.

5. Responsibility & Conduct

You are responsible for:

• Following the guidance of Explore Kundasang staff and representatives
• Respecting local customs, laws, and cultural sensitivities
• Behaving respectfully toward other guests, staff, and the local community

We reserve the right to remove you from the tour without a refund if your conduct is disruptive, dangerous, or disrespectful.

You are also responsible for your personal belongings. We are not liable for any loss or theft of items during the tour.

6. Feedback & Complaints

We value your feedback and aim to resolve issues promptly. If you have concerns during your tour, please report them immediately to our team on the ground.

If the matter remains unresolved, you may contact us by email at admin@explorekundasang.com within 14 days after the tour ends. We will:

• Acknowledge your complaint within 24 hours
• Respond within 7 working days

We also welcome your positive reviews and testimonials on our website and social media platforms.

7. Intellectual Property

All content, images, graphics, and trademarks on ExploreKundasang.com are owned or licensed by us. You may not copy, reuse, or publish any material without our written consent.

8. Third-Party Links & Services

Our website may include links to third-party websites or services. These are provided for your convenience, but we are not responsible for their content, policies, or practices.

9. Limitation of Liability

ExploreKundasang.com serves as a travel information and booking platform, connecting travelers with third-party tour operators and service providers. While we strive for accuracy and reliability, we are not liable for:

• Injuries, illnesses, accidents, or losses during travel
• Cancellations or service issues caused by third parties
• Website disruptions, errors, or external links

Use of the platform and participation in any services is at your own risk.

10. Privacy Policy

We are committed to protecting your personal information. Please refer to our Privacy Policy for full details on how your data is collected, used, stored, and protected.

11. Changes to Policies

We may update our terms and policies at any time. Continued use of this site implies your agreement to the latest version of our policies.

12. Governing Law

These terms are governed by the laws of Malaysia. Any disputes will be handled exclusively by the courts of Malaysia.

Thank You

Thank you for choosing Explore Kundasang. We’re honoured to be part of your travel journey and look forward to making your trip safe, memorable, and truly local.

For questions, feel free to contact us at admin@explorekundasang.com